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Get in touch

Please don’t hesitate to call, text, email or fill out the contact form. We’re here to support you on your wellness journey. Whether you have questions about counseling, neurofeedback, other services we offer, or you’re ready to schedule an appointment, our team is happy to guide you.

At The Well Mind Center, we provide compassionate, personalized care in a welcoming environment—both in-person and virtually. Reaching out is the first step toward understanding your options, exploring the services that fit your needs, and starting your path to growth, healing, and balance. We look forward to connecting with you and helping you or your loved one thrive.

FAQs

  • Right now, insurance does not cover neurofeedback services. We know this can feel frustrating, and we want to make the process as easy as possible for you. If you have a Health Savings Account (HSA), you may be able to use it toward the cost of sessions. Please feel free to reach out with any questions—we’re happy to talk through your options.

  • How do I get on the schedule?

    You can reach out through our Contact Us portal, by email, or by phone. Once we hear from you, we’ll connect you with the clinician who best fits your needs. If you have a specific clinician in mind, please mention their name when you first contact us, and we’ll check their availability.

  • Some of our clinicians accept insurance, while others are self-pay only. When helping you find the right clinician, we’ll take your coverage into consideration. Most of our team currently accepts the following plans:

    • Aetna

    • Cigna

    • Oxford

    • UnitedHealthcare

    • Oscar Health

    • Blue Cross Blue Shield of Massachusetts

    • Blue Cross Blue Shield of Texas (HMO and PPO plans)

    We are also working toward accepting Medicaid and Medicare in the future.

  • Clients may request access to their health records by submitting a written request to The Well Mind Center by:

    Requests will be processed in accordance with applicable state and federal laws.

  • Licensing Board Complaints must be submitted using the Council’s Complaint Form.

    The completed form can be sent by email to: Enforcement@bhec.texas.gov or by mail to 1801 Congress Avenue, Suite 7.300, Austin, Texas, 78701.

    For consumer complaint information and detailed instructions, click here.

    To file an online complaint, click here.

  • You may contact the Texas Behavioral Health Executive Council, or BHEC, by clicking here.

  • To begin neurofeedback, you’ll first connect with our neurofeedback coordinator Emily Surratt. She will walk you through the setup process, costs, and what to expect. You can reach her directly by calling 210-595-0075.

    Please Note
    This mailbox is not monitored in real time. When leaving a message, be sure to include your name, a reliable callback number, and a brief description of what you’re looking for. Response times may take up to one week, though we often reply much sooner.

    We’re happy to answer your questions and help you explore whether neurofeedback may be the right fit for you or your loved one.

  • Flexible Scheduling
    We offer a wide range of hours to make starting treatment as easy as possible for you. Our dedicated clinicians have independent schedules, with some having availability in the mornings, afternoons, evenings, and weekends.

    If you have limited availability, please share that in your initial contact, and we’ll do our best to match you with a clinician whose schedule works for you.

  • Accessible Care
    We know it can be difficult to find the time to travel to counseling, so we strive to make treatment as accessible as possible. That’s why we offer both virtual counseling and virtual neurofeedback.

    For more information about virtual neurofeedback, please call us at 210-595-0075.

Let’s get started. Please fill out the form so we can connect you to a counselor best suited for your needs. We can’t wait to support you along your journey and will get back to you shortly!

✉️ Hello@thewellmindcenter.com

📞 (210) 544-2260

FAX (210) 390-0816

📍 13333 Blanco Rd Suite 220, San Antonio, TX 78216

Contact Us

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